At SHAUCT, we are committed to providing an exceptional shopping experience, and our dedicated customer service team is here to assist you every step of the way. Whether you have questions about our products, need help with your order, or require support with returns or refunds, we’re here to help!

Contact Us

You can reach us through the following channels:

• Live Chat: Get instant support by chatting with one of our customer service representatives. Click the chat icon on the bottom right corner of the page to start a conversation.
• Email: For any inquiries, please email us at [email protected]. We aim to respond to all emails within 24-48 hours.
• Phone: Speak directly with a customer service agent at 604 000 0000. Our phone support is available Monday to Friday, from 8AM-8PM.
• Social Media: Connect with us on social media for the latest updates and support:
  • Facebook: 
  • Instagram:

FAQs

Before reaching out, check out our Frequently Asked Questions (FAQ) section for quick answers to common queries. We’ve compiled helpful information on topics like:

• Product inquiries
• Shipping & delivery
• Returns & refunds
• Payment methods
• Account issues

Order Assistance

If you need help with your order, including:

• Modifying or Cancelling Orders: Contact us immediately if you need to make changes to your order. While we try to process orders quickly, modifications or cancellations may not always be possible after submission.
• Missing or Incorrect Items: If you received the wrong item or something is missing, please reach out to us as soon as possible. We’ll help you resolve the issue promptly.

Returns & Refunds

If you’re not completely satisfied with your purchase, our customer service team is happy to assist you with our Returns & Refunds process. Please refer to our [Returns & Refund Policy] for more details, or contact us directly for guidance on returning your items.

Technical Support

Having trouble with our website or mobile app? Our tech support team is here to help with:

• Website Navigation Issues: If you’re having trouble finding products or using our platform, let us know!
• Payment Problems: We can assist with payment errors or difficulties at checkout.
• Account Issues: If you’re having trouble logging in, resetting your password, or managing your account, we can help you regain access.

Customer Feedback

Your feedback is important to us! If you have suggestions on how we can improve your shopping experience or would like to leave a review, feel free to share your thoughts via:

• Survey: Participate in our customer satisfaction survey to help us improve.
• Review: Share your feedback on our product pages or on third-party review platforms.

Why Choose Our Customer Service?

• Friendly & Knowledgeable Team: Our agents are trained to assist you with care and expertise.
• Fast Response Time: We strive to respond to your inquiries as quickly as possible.
• 24/7 Accessibility: Our support channels are available during business hours, and our self-help resources are available at all times.

Thank you for choosing SHAUCT. We are always here to help ensure you have a positive shopping experience!